Shipping Policy

By placing an order through Feather Queen, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to protect each other and to set expectations on our service.

  1. General

Subject to stock availability, we strive to maintain an accurate inventory of stock but from time to time there may be a stock discrepancy and we may not be able to fill all items at the time of your purchase. In this case, we will contact you to see if you would prefer to wait for the out-of-stock item to be restocked or if you would prefer a voucher.

  1. Shipping costs

Shipping charges are calculated at checkout based on the weight, size and most importantly the destination of the items in your order. The payment of the shipping costs will be collected at the time of purchase. This price will be the final price of your order for shipping costs.

  1. Returns

The conditions of return are available in the page Return and Refund Policy which you will find the link at the bottom of the page.

  1. Shipping Conditions

In general, orders shipped to foreign countries may be in transit for 4. However, exceptionally, this time may be longer (up to 15 days). This varies greatly depending on the type of delivery selected, and the supplier related to the items contained in the order you have made.

Shipping time

Orders are generally processed within 2 business days after payment of the order. Indeed, we leave a 24 hour delay so that the delivery address can be modified.

Our teams contact the storage locations of the items Monday through Friday during normal business hours, except on national holidays, at which time shipping will not be activated with the storage locations.

When you place an order with Feather Queen, the maximum shipping time is 5 business days. Orders are often shipped before 5 business days. However, delivery can take up to 2-3 weeks during this busy time.

It is important to note the difference between shipping and delivery. Delivery is the process of transporting items and ensuring their delivery to a destination address. While shipping is the action of sending the items of an order.

For this reason, in exceptional cases, the delivery time can be up to 4 weeks (2 working days for order processing, 5 working days for shipping and 3 weeks for delivery).

These are the exceptional total delays, but Feather Queen would like to communicate this to you in order to avoid any source of inconvenience. That said, once this delivery time is exceeded, i.e. 4 weeks, we want to keep you satisfied.

To do so, we will offer you solutions such as sending your order back to us at our expense or creating a gift voucher whose value will be higher than the amount of your initial order. This almost never happens, but Skull Faction is becoming a victim of its own success and we prefer to anticipate such situations and let you know what our policy is in terms of customer service.

Therefore, if you received your order confirmation email 5 weeks ago or more, please either reply to your order confirmation email or email us support@feather-queen.

And in order for your email to be processed as quickly as possible, we recommend that you include the following information in your email:

  • Your order number
  • The email address you used to place your order
  • Your last name
  • First name
  • Content of your order (even approximate)
  • Date of your order

If you email us, we also advise you to put as subject of the email “Delivery time – Your order number”.

Example: “Delivery time – 125698”.

Shopping Cart