Shipping
Yes, we ship worldwide and we offer to all customers free shipping. We want your experience to be simple and efficient, just the way we like it.
We source our items from various artisans around the world, your items will be delivered within 11-21 working days.
In case of delay of your package, Feather Queen can not be held responsible.
No order can be cancelled once it has been shipped.
If you have not received your order within 60 working days, we will give you a full refund*
*Due to the current health crisis, Feather Queen cannot be held responsible for delays in delivery. As long as the tracking of the package is active, Feather Queen reserves the right to refuse any unjustified refund requests.
Do not hesitate to contact us if you have any question : support@feather-queen.com
We ship out from various fulfillment centers in the United States, Eastern Asia and Western Europe. Depending on our inventory, you may receive your order in several packages.
When your items are shipped out, you will receive an automatic notification from the system via email providing you with a tracking number.
Then, you can track your order here.
Yes, standard shipping is free for all orders.
We have warehouses in Europe, Asia and the USA. Depending on the availability of the items ordered, your packages will be shipped from one of our various warehouses.
Security
We accept :
Credit cards
Debit cards
Our online payment services :
Paypal*
Stripe*
*Paypal – As a banking institution in the European Union, PayPal offers you more than 10 years of experience in secure online payments. It’s simple, fast, free and world-renowned for its efficiency.
*Stripe – Stripe is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you maximum payment options.
Your bank or credit card information will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Yes !
The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.
Returns Policy
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping.
Just let us know, and we will provide a return address and a replacement or refund as preferred.
Our Returns Policy timeframe is 14 days from when an order arrives at your address.
Customers will be responsible for paying return shipping costs. All returned packages must be shipped with a tracking number.
Please feel free to contact us about returns at support@feather-queen.com
If you are unsatisfied with your order, please contact our support team, and we will do our best to help you out!